Zu-CityGames is a mobile app with city games. Each game is an interactive adventure where you move around the city, solve puzzles, and discover interesting places.

• You buy a game access code on Zu-CityGames.com.

• You install the app on your phone (Android/iOS).

• You enter the code and start the game.

• The app guides you through consecutive points on the map.

Codes can only be purchased through Zu-CityGames.com. After payment, you’ll receive the code via email.

Payments are processed through Przelewy24 – you can pay by card, BLIK, bank transfer, and other popular methods.

Our city games involve moving between real locations in the city. Location access is necessary to verify if you’re at the correct game location.

No. We don’t create accounts, require login, or ask for personal data in the app.

The code is valid for 12 months from purchase, unless stated otherwise in the game description.

Each code is meant for one device (1 phone = 1 game). You can play together using one device.

Yes, if it hasn’t been used yet. Just write to us within 14 days of purchase:
code@zu-citygames.com

If you’re having trouble with location or a puzzle, use the hints in the app. You can also write to us – we’re happy to help!

No, our city games don’t require any props or physical objects. If during the game you get information that you “find” something, treat it as a story element – don’t look for actual objects in your surroundings. Focus on solving the task and following the story.

Simply uninstall the app or clear its data in your phone settings. We don’t store personal data or location after the game ends.

You can enter the game code in two places in the app:

1. On the main screen, select “Enter code”
2. Go to the game you have a code for and click “Play” on the navigation bar

You can delete any game in two places:

1. Open the game from “My Games” screen -> open hints (? in top corner) -> click “Delete game”
2. Open game description from “Cities” screen -> click “Play” tab -> click “Delete game”

Check the FAQ. Write to us at: support@zu-citygames.com