Terms and Conditions for the Purchase and Use of Zu-CityGames Digital Services

1. General provisions

1. These Terms and Conditions set out the rules for using the Zu-CityGames.com website and the Zu-CityGames mobile application, as well as the conditions for purchasing and using digital services, including city games and Zu-CityGames Events.

2. The Seller and operator of the website is Marcin Chołodowski, conducting business activity registered in the Central Register and Information on Economic Activity (CEIDG), with its registered address at ul. Augustyna Szamarzewskiego 21/2, 61-514 Poznań, Poland, Tax Identification Number (NIP): 7671640925, REGON: 385454553, e-mail: info@zu-citygames.com, telephone: +48 782 340 914.

2. Definitions

Consumer – a natural person making a purchase that is not directly related to their business or professional activity.

Customer – any natural person or company making a purchase through the Zu-CityGames.com website.

Seller – the owner of the Zu-CityGames service.

Product / Digital Service – paid access to a selected city game or Zu-CityGames Event.

Zu-CityGames Event – a service enabling a selected city game to be organised for several teams, including, in particular, access codes for the teams, an organiser panel and an Event ranking.

Organiser – the Customer who purchased the Zu-CityGames Event or a person to whom the Customer has granted access to the organiser panel.

Order – a declaration of intent by the Customer aimed at concluding an agreement concerning a Product.

Distance Contract – a contract concluded online without the simultaneous physical presence of the parties.

3. Contact

1. The Seller can be contacted at info@zu-citygames.com or by telephone at +48 782 340 914. We usually respond within 24 hours on business days.

2. Before making a purchase, the Customer may contact the Seller for additional information.

4. Technical requirements

1. The following are required to use the services:

   • a device with Internet access and a web browser;
   • a current Android or iOS operating system when using the application;
   • an active e-mail address;
   • access to GPS location services where a game feature requires the device’s location to be determined.

5. Orders and payments

1. Orders are placed using the form available on the Zu-CityGames.com website.

2. The contract is concluded when the Customer places an order by clicking the “Place order” button and the Seller receives confirmation from the payment provider that the payment has been successfully completed.

3. After payment has been confirmed, the Seller sends the following to the e-mail address provided by the Customer:

   • for a standard game – an access code for the purchased game;
   • for a Zu-CityGames Event – the information necessary to conduct the Event, including, in particular, access codes for the teams and links to the organiser panel and Event ranking.

4. Electronic payments may be processed by:

   • PayPro S.A., providing services under the Przelewy24 brand;
   • Autopay S.A.

5. Available payment methods may include BLIK, Pay by Link online bank transfers and Visa, Visa Electron, Mastercard, Mastercard Electronic and Maestro payment cards. The payment methods currently available are displayed to the Customer when placing an order.

6. Online payments made through the Autopay payment gateway are processed by Autopay S.A.

7. Order processing time is calculated from the moment the Seller receives confirmation of successful payment authorisation from the payment provider.

8. The access code or Zu-CityGames Event details are delivered electronically to the e-mail address provided when placing the order, immediately after payment confirmation, usually within a few minutes and no later than 10 minutes. No physical product is shipped.

9. All prices displayed on the website are gross prices expressed in Polish zloty (PLN) and include applicable VAT. The purchase of a Product does not involve delivery costs.

10. The price of a Zu-CityGames Event depends, in particular, on the number of teams selected. The final price is displayed to the Customer before the order is placed.

11. Where a payment is refunded, the Seller will use the same payment method used by the Customer unless the Customer expressly agrees to another method that does not incur any costs for the Customer.

6. Provision of the service

1. An access code allows the selected city game to be started once in the Zu-CityGames application.

2. An access code for a standard game is valid for 12 months from the date of purchase.

3. An access code may only be used once and on one device.

4. No account or registration is required to use the application.

Zu-CityGames Event

5. As part of a Zu-CityGames Event, the Customer receives access codes for the number of teams specified when placing the order, as well as access to the organiser panel and Event ranking.

6. One access code is intended for one team.

7. The Organiser may provide participants with access codes or the corresponding QR codes and a link to the Event ranking.

8. The organiser panel link is intended for the Organiser. The Organiser should protect it against access by unauthorised persons.

9. The organiser panel enables, in particular, access to access codes and QR codes, monitoring of team statuses and access to information concerning the progress of the Event.

10. The Event ranking may display, in particular, the team name, game status, game time, number of hints used and a result including any time penalty applied for hints used.

11. The Event ranking is accessible via a unique link. The Organiser may share this link with Event participants or other persons selected by the Organiser.

12. The Organiser may end a Zu-CityGames Event using the “End event” function available in the organiser panel.

13. Ending a Zu-CityGames Event prevents access codes assigned to the Event that have not previously been activated from being activated. Teams that started their game before the Event was ended may complete it.

14. The fact that some access codes remain unused as a result of the Organiser ending the Zu-CityGames Event does not in itself constitute grounds for a full or partial refund of the Zu-CityGames Event price. This does not limit any rights of the Customer arising from mandatory provisions of law, in particular those concerning a digital service that does not conform to the contract.

15. The organiser panel and Zu-CityGames Event ranking are available for 6 months after the Event has ended. After this period, access to the organiser panel and ranking is blocked.

16. To ensure a comfortable playing experience, it is recommended that individual teams start the game at intervals.

7. Right of withdrawal

1. As a general rule, a Consumer has the right to withdraw from a distance contract within 14 days from the date on which it was concluded, subject to exceptions provided for by applicable law.

2. If the Consumer wishes to receive the purchased digital content before the expiry of the 14-day withdrawal period, when placing the order the Consumer gives prior and express consent to the supply of the digital content beginning before the end of that period and acknowledges that, once the supply of the digital content has begun, they will lose their right of withdrawal.

3. The Seller provides the Consumer, on a durable medium, with confirmation of the conclusion of the contract and receipt of the consent referred to above. Such confirmation may be provided, in particular, by e-mail.

4. Irrespective of the rules concerning the statutory right of withdrawal, the Seller voluntarily allows a Consumer to cancel the purchase of a standard game within 14 days of purchase, provided that the access code has not yet been activated.

5. In the case of a Zu-CityGames Event, the Seller voluntarily allows a Consumer to cancel the purchase within 14 days of purchase, provided that none of the access codes assigned to the Event has been activated and the Event has not started.

6. A statement of withdrawal from the contract or a request to use the voluntary cancellation option should be sent to: code@zu-citygames.com.

7. The provisions of this section do not limit the Customer’s right to submit a complaint or any other rights arising from a digital service that does not conform to the contract.

8. Where the Customer is entitled to a refund, it will be made no later than within the period required by applicable law, using the same payment method used by the Consumer, unless the Consumer expressly agrees to another method that does not incur any costs.

9. The Consumer may use the model withdrawal form provided in Appendix 1 to these Terms and Conditions, but its use is not mandatory.

8. Complaints

1. The Customer has the right to submit a complaint, in particular if:

   • an access code does not work;
   • a problem with the application prevents the game from being used;
   • a purchased Zu-CityGames Event feature, in particular the organiser panel or Event ranking, is unavailable or does not operate in accordance with the contract.

2. Complaints should be sent to: info@zu-citygames.com.

3. Complaints are considered within 14 days of receipt. A complaint should contain at least the e-mail address used for the purchase, the order number, if assigned, and a description of the problem.

9. Rules for using the application

1. The Zu-CityGames application works on compatible mobile devices with Internet access and, for tasks using the device’s position, access to GPS location services.

2. City games take place in public spaces. Participants are required to observe safety rules and respect their surroundings.

3. The game is based on elements of the urban environment, such as buildings, plaques and monuments, and does not require the use of physical props supplied by the Seller.

4. Selected information concerning the course of the game is stored in the Seller’s systems in order to provide game functionality and display results and rankings. Detailed information is provided in the Privacy Policy.

5. The Seller reserves the right to temporarily disable a particular game for organisational reasons, for example due to renovation works or restricted access to a location.

6. Adverse weather conditions, lack of mobile network coverage or poor GPS signal resulting from circumstances beyond the Seller’s control do not in themselves constitute grounds for accepting a complaint. This does not limit the Customer’s rights arising from a digital service that does not conform to the contract.

10. Copyright

1. All content available in the Zu-CityGames application and on the Zu-CityGames.com website, including scenarios, game descriptions, puzzles, texts, photographs, graphic elements and technical solutions, is protected by copyright law.

2. Copying, sharing, reproducing, translating, publishing or otherwise using such materials without the prior written consent of the owner of the service is prohibited, except where permitted by applicable law.

3. Copyright infringement may result in liability under applicable law.

11. Out-of-court dispute resolution

1. Consumers may use out-of-court dispute resolution methods, including:

   • mediation through the competent Provincial Inspectorate of Trade Inspection;
   • a permanent consumer arbitration court;
   • free assistance from a consumer ombudsman.

2. Further information on out-of-court dispute resolution is available from the Polish Office of Competition and Consumer Protection (UOKiK).

12. Personal data protection

1. The Seller is the controller of personal data. Personal data is processed in accordance with the Privacy Policy.

2. Data provided when making a purchase is used, in particular, to process the order, contact the Customer and, where applicable, issue accounting documents.

3. In connection with the use of games and Zu-CityGames Event, selected information concerning the course of the game is also processed in accordance with the Privacy Policy.

13. Amendments to the Terms and Conditions

1. The Seller may amend these Terms and Conditions for valid reasons, in particular due to changes in applicable law, the manner in which services are provided or the available functionality.

2. The Seller will inform users of material changes with appropriate advance notice.

3. New Terms and Conditions do not affect the conditions applicable to orders placed before they enter into force unless applicable law provides otherwise.

14. Final provisions

1. These Terms and Conditions enter into force on the date of their publication on the website.

2. Matters not regulated herein are governed by Polish law, in particular the Polish Civil Code, the Consumer Rights Act and other applicable provisions concerning electronically supplied services and personal data protection.

3. Contracts are concluded in Polish. Order details and the Terms and Conditions are stored in accordance with applicable law.

Effective from: 29.09.2026